Rick lives and breathes autonomy—from structuring his day to building trusted relationships with customers. Take Mileway, for example. In the pre-sales phase, Rick won their trust by clearly showing how we’d solve their challenges. Even before signing the contract, he walked them through our approach, convincing them of our capabilities. That trust turned into a successful, ongoing partnership. Though he’s since handed off the account, Rick still checks in now and then to ensure things run smoothly.
For Rick, autonomy isn’t just about working solo; it’s about owning his role and delivering top results without needing a nudge. At DXT, he balances being billable with serving as a trusted advisor. He doesn’t wait for someone to set his priorities—he evaluates opportunities, aligns with stakeholders, and makes decisions that benefit both him and Incentro. He’s never micromanaged—and he likes it that way.
Rick’s autonomy also shines in how he empowers others. When Mileway faced budget cuts, Rick decided to hand over the work to Lars. They started together, with Rick offering guidance and reassurance. Once Lars was confident, Rick stepped back, trusting him to take over completely. His ability to build confidence in others makes him a true leader.
What sets Rick apart is how he builds trust while staying independent. His transparency and quality work make it easy for colleagues and customers to rely on him. He communicates openly, even about challenges, ensuring no surprises. He takes initiative, does his homework, and brings colleagues along in decisions. This balance of freedom and responsibility—autonomy at its best—is why we trust Rick with space and responsibility.
Customers appreciate Rick’s reliability, knowing he’ll deliver on promises. Internally, we trust him to prioritize what matters and act decisively, always aligned with Incentro’s core belief: "Be free and take responsibility."
Trust is the foundation of Rick’s autonomy. We don’t question how he spends his hours—just whether they’re logged. Mistakes? No problem. We focus on learning and growth. Regular, open conversations help us truly understand each other. I (MD Irene) have often told Rick he has my trust, but it’s my actions—being transparent, doing what I say—that have cemented it for him.
Rick takes charge of his growth, too. He’s learned to balance what’s important, making thoughtful choices. He doesn’t wait for opportunities; he seeks them out. When he needs more info, he asks. This proactive approach keeps him growing and adding value.
Rick’s scouting experience is woven into everything he does. Working with youth aged 14-18 taught him lessons that apply surprisingly well to people aged 20-50.
Rick’s journey shows how autonomy, trust, and responsibility drive success, making him a key part of Incentro’s culture and growth.
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